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YOUR PERSONAL SHOPPING ASSISTANT

We are honored to bringing the best products and services to you. If you have any questions or need further information, please feel free to contact us. Our representatives will be delighted to help you.

E-mail info@wancher.com or call +81-977-252-535 (International)

Our available hour is as follow:

  • From Monday through Friday, from 10:00 AM to 5:00 PM Tokyo time.
  • From Sunday through Thursday, from 9:00 PM to 4:00 AM EST time.
  • From Sunday through Thursday, from 6:00 PM to 1:00 AM (summer) or 5 PM to 12:00 AM (winter) PDT time


FREE GIFT WRAPPING

All purchases at Wancher Online Shop are presented with Wancher's original and genuine box with the protection for the products during the shipping. You have the option for the product to be packed with gift wrapping. We believe you and your loved ones will love the present.

Please note that orders with gift wrapping may take from 2 to 3 days extra for delivery.

In order to ensure that your item always reaches you with no damage during the shipping, some packing material may still be included inside the box.


FAST, FREE & GUARANTEED SHIPPING

We offer Free Worldwide Shipping for almost all items in our store such as pens, watches and pen cases. For those which do not come with free shipping, shipping rates are calculated by weight at the best and most reasonable prices for you.

Wancher customers get fast and assured shipping with registered tracking number on all orders. Our products are shipped with Japan International ePacket (International Registered Airmail) or Express Mail Service (for orders with large weight).

It normally takes from 5 to 10 days to reach our customers from around the globe. However, it may vary in your destination due to some unexpected reasons.

Should you have any question regarding the shipping, please feel free to contact us here or send emails to info@wancher.com


FREE RETURNS & EXCHANGES

Wancher is committed to making your shopping experience a success. If you are not 100% satisfied with your online purchase, we will happily accept returns for a full refund or exchange any Wancher products purchased on the website for up to 30 days following delivery.

Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.

Returns and exchanges are subject to the following terms and conditions:

  • Product must be returned in a new and unused state, in perfect condition with the Wancher original box or package, including all accessories and documents (if applicable). Wancher will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
  • Personalized products cannot returned to Wancher for exchange or refund.
  • Writing instruments that have been inked, as well as bottles and refills that have been opened, cannot be returned to Wancher.
  • If you have received free items as part of your order, they must be returned with the products unless you receive different instruction from our representatives.

All returns will be subject to strict quality control by Wancher to ensure that the returned products satisfy these requirements. If the products do not meet the quality control standards, Wancher will refuse the return, and send back the products to the customer or recipient after informing the customer about the case. If the returned product satisfies the quality control standards, Wancher will process the applicable refund or exchange as soon as possible.

In any cases, please contact us beforehand here or email info@wancher.com

 

FREE NIB EXCHANGE

The nib of a fountain pen decides how it writes. It is also the nib that gives the unique character of the writer. Therefore, we would like to bring you the best writing experience ever.

If you feel that the selected nib size of your fountain pen does not fit your writing style, Wancher will happily exchange your nib free of charge for up to 14 days following delivery of your order. Please note that there is a limited quantity of nibs, therefore availability cannot be guaranteed. We would like to ask for your understanding.

If you want further information regarding the nib of your fountain pen, feel free to contact us here or email info@wancher.com

 

EXTRA BENEFITS FOR PRE-ORDER

Since many limited items might run out of stock quickly, we enable Pre-order so that you can have the privilege of being the first to get the item once it becomes available again. With Pre-order you are presented with 5% discount coupon and an extra gift upon the delivery.

Please make sure to enter coupon code "PRE-ORDER" at checkout for any item marked with PRE-ORDER.