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WATCHES

Watches are protected from the original date of purchase by a one-year international warranty (proof of purchase is required). The hands, dial, and watch movement are the only components covered under the warranty. A covered component will be repaired or the watch will be replaced free of charge if it proves to be defective in material or workmanship under normal use. Please refer to the full warranty language in the warranty booklet that comes with your watch. A return shipping and handling fee will apply to all warranty service.

The manufacturer's warranty does not cover:

  • Battery, case, crystal, strap, or bracelet
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
  • Water damage unless marked water-resistant (for more information regarding water resistance, please click here)

This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

If you have purchased your Wancher® product from a retailer and feel the item has a manufacturer's defect, please contact your retailer and return them to the place of purchase.

Should you have any question, please feel free to contact us at info@wancher.com


STATIONERY & WRITING INSTRUMENTS

Your WANCHER® writing instrument has been manufactured with scrupulous workmanship and finest quality materials. Our production method includes numerous quality controls applied to every step of the creation of the product. The strict quality control ensures that the product you have chosen will be as functional as it is beautiful. Your WANCHER® writing instrument is guaranteed for one year from the date of original purchase against defects in materials or workmanship. If found to be defective in material or workmanship under normal use anytime within the warranty period, your WANCHER® product will be repaired or replaced free of charge.

This warranty does not cover:

  • Routine maintenance or damage resulting from the failure to maintain the product in accordance with instructions provided by WANCHER
  • Ordinary wear and tear arising from use of the product, or damage caused from accidents, misuse, abuse, unauthorized service and the use of refills or inks which doesn’t meet the instruction.
  • The variations in texture and/or color of some certain natural materials, such as: wood, ebonite, coating, lacquer, etc. These are not defects, but rather natural attributes which bring beauty and uniqueness to each product.

If you have purchased your Wancher® product from a retailer and feel the item has a manufacturer's defect, please contact your retailer and return them to the place of purchase.

Should you have any question, please feel free to contact us at info@wancher.com


BAGS & LEATHER GOODS

Subject to applicable conditions and exclusions, handbags and leather goods are protected from the original date of purchase by a six-month limited warranty (proof of purchase required). If the handbag or leather good proves to be defective in material or workmanship under normal use anytime within the warranty period, we will repair or replace the item free of charge with same or comparable product. Defective handbags and leather goods will not be returned to customer.

The variations in color and texture are the prized characteristics of beautiful tanned leather. Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag or small leather item. Please refer to our Product Care Guidelines for further information on caring for your handbag or small leather item.

Conditions and Exclusions:

The warranty does not cover damages arising from dye transference, accidents or misuse, or from any alteration, service or repair performed by any party other than Wancher Inc.

If you have purchased your Wancher® product from a retailer and feel the item has a manufacturer's defect, please contact your retailer and return them to the place of purchase.

Wancher Inc. does not offer a guarantee or repair service on merchandise purchased from an off-priced retailer or unauthorized retailer.

Should you have any question, please feel free to contact us at info@wancher.com


CLOTHING

Clothing is protected against defects in materials and/or workmanship. If you feel the clothing item has a manufacturer's defect please return them to the place of purchase.

Should you have any question, please feel free to contact us at info@wancher.com


COUNTERFEIT WARNING

Wancher Inc. - from the Land of the Rising Sun works with customs authorities, law enforcement and legal representatives globally in an effort to prevent the sale of counterfeit Wancher products, both online and offline. To avoid the risk of purchasing counterfeit products, it is best to buy directly from the only official Wancher e-commerce website (www.wancher.com), a Wancher authorized retail store, or a department store, specialty retailer or e-tailer that you know to be reputable.

To report counterfeits or inquire about our list of authorized retailers, please email info@wancher.com.